Privacy Policy - Peak Code
Last updated: August 2026
1. Introduction
Peak Code ("we," "us," "our," or "Peak Code") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website peakcode.nl and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
Contact Forms & Inquiries:
- Name, email address, phone number, company name
- Project description and requirements
- Any other information you voluntarily submit
Email Communications:
- Email address and message content
- Attachments (if sent to us)
Account & Service Registration:
- Login credentials
- Billing and payment information
- Project details and preferences
Managed IT Services:
- System configurations and access logs
- Network and device information
- Performance metrics
2.2 Information Collected Automatically
Website Analytics:
- IP address and geolocation
- Browser type and version
- Pages visited and time spent
- Referral source (how you found us)
- Device type (mobile, desktop, tablet)
Cookies & Tracking:
- Session cookies (necessary for functionality)
- Analytics cookies (Google Analytics)
- Marketing cookies (if you consent)
Server Logs:
- Access logs with timestamps
- Technical error information
3. Legal Basis for Processing
We process your personal data based on:
- Consent: When you fill out contact forms or subscribe to communications
- Contractual Necessity: To provide services you've requested
- Legal Obligation: To comply with Dutch and EU law
- Legitimate Interest: To improve our services and prevent fraud
For non-EU visitors: We comply with applicable international data protection standards.
4. How We Use Your Information
We use collected data for:
- Providing Services
- Processing project requests - Delivering web apps, mobile apps, and managed IT services - Customer support and technical assistance - Billing and invoice management
- Communication
- Responding to inquiries - Sending project updates - Service notifications - Marketing communications (with your consent only)
- Website Improvement
- Analyzing user behavior - Improving website performance - Understanding customer needs - Debugging technical issues
- Legal & Security
- Detecting and preventing fraud - Enforcing terms of service - Complying with legal obligations - Protecting our rights and property
- Marketing (only with your explicit consent)
- Newsletter campaigns - Product announcements - Promotional offers
5. Data Sharing & Disclosure
We do not sell your personal data.
5.1 We may share data with:
Service Providers:
- Cloud hosting providers (e.g., AWS, Vercel)
- Payment processors (Stripe, PayPal)
- Email service providers
- Analytics platforms (Google Analytics)
- CRM systems
Legal Requirements:
- Law enforcement (when required by court order)
- Government agencies (for legal compliance)
- Fraud prevention agencies
Business Partners:
- Your explicit consent may allow us to share data with integration partners
All third parties are bound by data protection agreements.
6. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact form inquiries | 1 year | Business correspondence |
| Customer account data | Duration of contract + 7 years | Legal/tax requirements |
| Website analytics | 26 months | Service improvement |
| Email communications | 1 year | Customer support reference |
| Payment records | 7 years | Dutch tax law (IRS) |
| Server/access logs | 90 days | Security & debugging |
After retention periods expire, data is securely deleted or anonymized.
7. Your Privacy Rights (GDPR)
If you are in the EU, you have the following rights:
Right of Access: Request a copy of your personal data Right to Rectification: Correct inaccurate information Right to Erasure: Request deletion ("right to be forgotten") Right to Restrict Processing: Limit how we use your data Right to Data Portability: Receive your data in a portable format Right to Object: Oppose certain types of processing Right to Withdraw Consent: Stop communications at any time
How to Exercise Your Rights: Email us at privacy@peakcode.nl with:
- Your full name
- Email address
- Description of your request
- Proof of identity
We will respond within 30 days (extendable to 90 days for complex requests).
8. Cookies & Tracking
8.1 Types of Cookies We Use
Essential Cookies (No consent needed)
- Session authentication
- Security tokens
- Functionality (language, preferences)
Analytics Cookies (Requires consent)
- Google Analytics (tracks page views, user behavior)
- Hotjar (optional session recording)
Marketing Cookies (Requires explicit consent)
- LinkedIn Pixel (for ad targeting)
- Facebook Pixel (for remarketing)
8.2 Cookie Management
You can control cookies through:
- Browser settings: Disable cookies or clear existing cookies
- Our cookie banner: Accept/reject non-essential cookies on first visit
- Opt-out links: Provided in marketing emails
- Global opt-out: Visit www.aboutads.info or www.youronlinechoices.com
9. Data Security
We implement industry-standard security measures:
- Encryption: HTTPS/TLS for all data in transit
- Access Control: Password-protected accounts, role-based permissions
- Firewalls: Network-level protection
- Regular Audits: Security assessments and penetration testing
- Secure Hosting: Compliance with ISO 27001 standards
- Backups: Encrypted, redundant backups
However, no security system is 100% secure. We cannot guarantee absolute security.
10. International Data Transfers
If your data is transferred outside the EU/EEA, we ensure:
- Standard Contractual Clauses (EU Commission-approved)
- Adequacy decisions (for compliant countries)
- Your explicit consent
Currently, we primarily use EU-based services.
11. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If we discover we've collected data from a child without parental consent, we will delete it immediately.
Parents/guardians: Contact us at privacy@peakcode.nl if concerned.
12. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before providing information.
13. Changes to This Policy
We may update this Privacy Policy to reflect legal changes, new practices, or user feedback. We will:
- Update the "Last Updated" date
- Notify users of material changes via email (if you're a customer)
Continued use of our services after updates constitutes acceptance of the new policy.
14. Contact Us
For privacy questions or to exercise your rights:
Peak Code Email: privacy@peakcode.nl Website: peakcode.nl
Data Protection Authority (if you have concerns): Dutch Authority for Personal Data (AP): www.autoriteitpersoonsgegevens.nl
15. Legal Information
Company: Peak Code Location: Netherlands Governing Law: Dutch law and EU GDPR
This privacy policy complies with:
- GDPR (General Data Protection Regulation) 2016/679
- Dutch Telecommunications Act (Wet Dossier Consumentenkrediet)
- ePrivacy Directive (2002/58/EC)